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Versa 2 faulty update

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‎11-12-2022 13:45

‎11-12-2022 13:45

My versa 2 was working fine, did the 3.68 update then it was flat when I woke up. Charged it, then noticed the time was an hour and a half behind later in the day and it had 13% battery. Charged it again, now it’s stuck on the Fitbit logo, won’t reset. My clock  face 
Is waveform. I notice I’m not the only person experiencing problems after updating. Please provide a new update to fix or a replacement, thank you. 

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‎11-14-2022 02:32

‎11-14-2022 02:32

FYI - I spoke to someone via live chat through the APP and after some help with troubleshooting, they are sending me a replacement. 
I’m happy with the service received, thanks Fitbit. 

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