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Versa 2 fell off my wrist

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‎01-11-2020 03:35 - last edited on ‎01-16-2020 20:43 by Fitbit Moderator

‎01-11-2020 03:35 - last edited on ‎01-16-2020 20:43 by Fitbit Moderator

Was given versa 2 for Christmas. very happy with awareness it brings of various fitness kpi's. On way home last night it managed to detach itself from under my cuff linked shirt sleeve and there were 2 bracelets between it and hand. Journey is office 5 min walk to car - stop for petrol on way home and missing when i got in. I see from other forums this is not isolated case and clearly a design flaw. in no way should it be able to come off wrist so easily. These are not cheap and i think a voucher should be granted towards cost of replacement.

 

Moderator edit: updated subject for clarity

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‎01-16-2020 21:00 - last edited on ‎05-18-2024 07:27 by Fitbit Moderator

‎01-16-2020 21:00 - last edited on ‎05-18-2024 07:27 by Fitbit Moderator

Hi @paulc56. Welcome to the forums and I'm sorry for the delayed response.

Thanks for taking the time to let me know about your Versa 2 which fell off. I know how you feel about this situation and I'm sorry that you've had this experience. I've been informed that you already have a case created with the Support team and since they're working on this with you I'd recommend to keep in touch with them so you can receive more details about their resolution. Our team constantly reviews the forums to work on our products based on our members comments, so be sure that your feedback won't go unnoticed.

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