Versa 2 fell out and screen is now broken

[SunsetRunner]

I got Fitbit versa 2 new replacement I was taking shower today wanna put off my wrist and fall down screen broken don’t function anymore do is it possible for new replacement or do need tho buy new Fitbit?

Moderator Edit: Clarified subject

[CindiLi]

Unless you have an extended warranty I have a feeling it won’t be covered, since it was accidental breakage.  You can contact FitBit directly here:

https://myhelp.fitbit.com/s/support?language=en_US

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear what happened to your Versa 2's screen. 

Please note what @CindiLi said, when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on the tracker model and other factors.

That being said, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.