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Versa 2 firmware update doesn't finish

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‎02-14-2020 20:32 - last edited on ‎02-15-2020 03:33 by Fitbit Moderator

‎02-14-2020 20:32 - last edited on ‎02-15-2020 03:33 by Fitbit Moderator

I am try to update my versa 2 but the app does not see my Fitbit. What is happening! It is at 90% charge and is will sync to my phone.

 

 

Moderator edit: updated subject for clarity

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‎02-15-2020 03:31

‎02-15-2020 03:31

@SunsetRunner, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the firmware update can't be completed.

 

Please let me know what is the brand and model of the phone you are trying to connect and update your Versa 2 with.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎02-15-2020 08:43

In response to JuanJoFitbit

‎02-15-2020 08:43

I have an iPhone 7 

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‎02-18-2020 08:11

In response to SunsetRunner

‎02-18-2020 08:11

@SunsetRunner, I'm sorry for the late response. However, I appreciate the information requested.

 

I would like to know if the troubleshooting steps that I shared in my previous post were able to get your Fitbit Versa 2 updated or if the issue persists.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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