Versa 2 firmware update stopped the heart rate monitor.

[npenman]

Ever since I update my firmware last, my Versa 2 has stopped tracking heart rate and sleep cycles. Regardless of any intent, this needs fixed ASAP. If the firmware update caused the device to stop working, which I have heard may be the case, I will not be getting another Fitbit and will try to convince my wife to do the same. It seems like quite a coincidence that it stopped working after the last update, not just for me but for many others.

[JohnnyRow]

Look in your Settings to make sure Heart Rate is not turned off.  Of course a firmware update should not affect this, but if it did, it is an easy enough thing to check and fix.  If heart rate is turned off, that affects many other measurements.

[npenman]

Hello,

I did check that and it was still "on" when it stopped working. I also went
through the troubleshooting steps involving turning the monitor off,
syncing, turning the monitor on again, syncing again and then restarting
the watch. This did not work and my understanding is that a factory reset
is the only other option but I don't want to/feel as though I should have
to do this if it is a firmware issue. I know nothing lasts forever but if
the last firmware update did indeed cause this issue, as I suspect it does,
it makes me question the ethics of the company. It would be nice if there
was a way to prove with absolute certainty that this was not a firmware
induced issue, but I cannot think of any way.

[SunsetRunner]

I am having the same issue.

[Cathy85]

I am having the same issue 

[npenman]

Looking into other fitness watch companies now. Amazfit seems reasonable and has good reviews. Still not in my current budget so I may have to go without any such device for some time. I am just thoroughly infuriated by the firmware "update" that has seemingly disabled functionalities on my device. A responsible company would acknowledge the issue and fix it ASAP.

[SunsetRunner]

I have done a factory reset twice and the heart rate works for a while then stops again.   Sleep tracking as well.   This only started after the most recent firmware update.   Fitbit needs to correct this!

[KKinNV]

I'm also having the heart rate monitor issue after installing the recent update. I have tried all of the suggested remedies and the problem persists.  When I look at the heart rate log I notice that it is broken up (not continuous) and sleep analysis does not work. I have also observed that the heart rate monitor works after I fully charge my Versa 2 but reverts to the failed state when power gets below 70%. This is clearly a firmware problem. I wish I had never updated the firmware. If it ain't broke don't fix it. I would be happy if I could revert to the previous firmware version.

[Stv1951]

I'm having the same problem.   I am not sure if it's the firmware or the app update.   I called support and got nonsense response from the "tech". He said if I wake up at night the system starts over as far as recording sleep... If that were the case virtually no one my age would record over 4 hours of sleep. 

[KKinNV]

I have noticed that the heart rate data is discontinous during the night since I upgraded the firmware. I'm wearing the Versa 2 in exactly the same way that I've been wearing it since I first bought it. This pattern has repeated every day since the firmware update.

[SunsetRunner]

After two calls to Fitbit customer service, I was essentially told that I was out of luck, since my watch was out of warranty.  I have a fundamental problem with a company rolling out and pushing a firmware update that renders the watch non-operational, then telling me that there is nothing that they can do.  This is nothing short of sabotage/forced obsolescence.  Fitbit should be ashamed of themselves.  This was my third Fitbit watch.  Since Fitbit is unwilling to make good for their error, I will be looking toward other brands.

[Housewife57]

I've had the same problem since the firmware update 

[sigma14]

My fitbit was working fine. I had it fully charged. I then went to sync the new update and it immediately stopped. 

Exactly as many of you. Fitbit, make this right, fix they update or send up a refurbished model we can use. We are often your biggest supporters which is why we are here. support your customers and invest in a strong brand image. 

[Stv1951]

I gave up on Fitbit. Bought a Samsung galaxy watch 4... Works
perfectly, no monthly charge and a bonus I bought off brand earbuds and the
watch allows me to adjust volume, etc. My advice, give up on fitbit,
customer service is nonexistent and hardware sucks

[SunsetRunner]

Same issue… I can’t believe the company is not responding… this should be an easy firmware fix… very poor corporate behaviour.. will be my last FitBit if there is nothing communicated soon

[npenman]

Many tech companies are incorporating planned obsolescence in their updates. I am not saying that Fitbit is doing that. It seems to me that this issue MAY be an example of this. I am planning to find a different company from which to purchase my next fitness device. Amazfit looks like a good brand....

[SunsetRunner]

So after several calls to fitbit, their solution was to offer me a $10 discount on a new watch.  So, this ends my relationship with fitbit.  After having been a loyal customer for nearly 10 years and having owned and gifted 7 of thier devices,  I'm done.  I have decided to go with Samsung.   You can do better Fitbit.  Adios.

[Jamielk]

I am also having this issue after update. I have done all the “suggested” fixes including a factory reset. It’s really frustrating. I have read articles about this last update and the problems it has created yet fit bit refuses to acknowledge it. 

[Jamielk]

Yes!!! Same with mine. Fitbit hasn’t even acknowledged the issue yet.