Versa 2 flashing on and off every 4 seconds

[Christian89]

My Fitbit had a black screen earlier in the day troubleshoot with customer service and came back on and did the new update for it. Now ever since then the screen literally just flashes on and off every 4 seconds and has killed my battery 3 times doing that. I even did the whole factory reset and still doing it, has anyone else had this issue since this last update? 

Moderator edit: subject for clarity 

[robow7]

You need to read the comment by Ankit-Katyal.  If yours is under 12 months old…. consider yourself lucky, otherwise go look at one of the other brand smart watches!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Christian89. It’s good to see you in the community, @robow7.

@Christian89 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

@robow7 I appreciate your participation in the Forums and your input. Our Support team always try their best to help our customers, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I see that you've been working with our Support team and they provided a response recently. I appreciate your understanding and hope you could give Fitbit another opportunity in the future.

See you around.

[Christian89]

Well I’m going to be getting an Apple Watch now my watch bit the dust and went to watch heaven today. Screen turned black with several colorful lines and turned off now it won’t even turn back on. Sad to be stepping away from Fitbit but I refuse to pay to have the same issue happen again.

[LiliyaFitbit]

Thank you for your reply, @Christian89.

I appreciate the update. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I respect your decision and hope you could give Fitbit another opportunity in the future.

Have a good day.

[Christian89]

Unfortunately since I had to have my watch replaced not even a year after getting it and now this happening with my 2nd Versa I don’t think I’ll be getting another in the future plus it sucked not being able to reply back to texts because I’m an Apple user. Thanks for lasting as long as it did.

[LiliyaFitbit]

Thank you for your response, @Christian89. 

I understand how you are feeling and thank you for your comments. Our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. Feel free to visit our Feature suggestion board to share additional feedback or if you want the features to be improved. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can read the FAQ to better understand how that board works.

See you around.