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Versa 2 freezes and turns off

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‎10-13-2020 11:23 - last edited on ‎10-14-2020 18:52 by Fitbit Moderator

‎10-13-2020 11:23 - last edited on ‎10-14-2020 18:52 by Fitbit Moderator

My Versa 2 has been freezing and then dying for about the past two or three months and I can't even check the time, let alone track my activity. It spontaneously just comes back on. This doesn't seem to be related to battery charge. Is there any fix or do I just give up and get rid of it? I've had the FitBit since Christmas 2019. It was purchased at Kohl's and I don't have the receipt any longer. 

 

Moderator Edit: Clarified subject

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‎10-14-2020 18:52

‎10-14-2020 18:52

Hi @HHR19, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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