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Versa 2 froze and now won’t restart!

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‎11-06-2021 12:08 - last edited on ‎11-06-2021 17:28 by Moderator Alum

‎11-06-2021 12:08 - last edited on ‎11-06-2021 17:28 by Moderator Alum

  • I am a little bit devastated. My Fitbit has been freezing for a few days. Then today it went dead even though battery was at over 40% and when I plugged it in, it got very hot and now has this error with a battery and an explanation mark!.

 


Moderator edit: subject updated for clarity

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‎11-06-2021 17:27

‎11-06-2021 17:27

Hello, welcome back to the Community forums, @Olgapo. 

 

Thank you for the information provided regarding the inconvenience that you're experiencing with your Versa 2 watch. 

 

In this case, since your watch is also not restarting and you continue to experience the same inconvenience with your watch, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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