Versa 2 frozen after factory reset

[Kitana1]

So screen was frozen managed to do a factory reset been at it for hours , all done now all re set and guess what yes a bloody frozen screen again can someone please help besides a hammer which I am really tempted 

[JuanJoFitbit]

Hi @Kitana1, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the screen got frozen. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know how the factory reset was performed. Was it performed as listed below?

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Looking forward to your response.