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Versa 2 frozen in Fitbit logo

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‎12-28-2020 10:17 - last edited on ‎12-28-2020 20:30 by Fitbit Moderator

‎12-28-2020 10:17 - last edited on ‎12-28-2020 20:30 by Fitbit Moderator

Let me start out by saying that I absolutely love my Versa 2.  I can clearly see and control everything with the way it is organized into areas.  It is also nice to be able to frequently update and change the watch faces as needed.

 

However, ever since it updated in November, I have been unable to turn it on/ keep it turned on.  I have followed the directions for troubleshooting that I have found posted on several of the Forum discussion boards, but nothing works.  When it is powered on it will only show the Fitbit logo.

 

I held all three buttons for 10 seconds and nothing happened. I let it charge for a while and then tried again.  Sometimes after it has been charged for awhile it might show the Fitbit logo and then home screen.  However, once I try to sync it to my phone it goes back to the logo.  It will stay locked in the logo setting until it dies. I have tried to call customer service but have been unable to get through. 

 

I just do not know what else I can do.

 

Moderator Edit: Clarified subject

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‎12-28-2020 20:30

‎12-28-2020 20:30

Hi @shealjo, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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