Versa 2 frozen screen

[Jagluv]

My Versa 2 has a frozen screen but it will not reset. Message now Reset Failed and you can't acknowledge the okay message. I did a text message to support at Fitbit but no fix. My question is can it be fixed or is it dead? Not buying another at this point!

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @Jagluv - try a watch restart by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

[Jagluv]

It has been restarted and performed factory reset done many many times in
the last two weeks!! I changed clock faces to see if it would change,
Bluetooth on and off, phone on and off. I now have a message "data not
cleared, syn and try again" on Versa 2 screen!!! The device functions if I
wear it but screen is frozen to message listed. I would like to know how
many devices are having the same problem and if anyone got theirs fixed. I
see many frozen screen message on many types of Fitbits. I have contacted
Fitbit customer service and couldn't get it fixed.

[Irish1369]

Irish1369….. I am having this issue also, including can’t hard reset and LOOPING “ to start “download the Fitbit app”, even though I have done so several times and have also been on YouTube and tried suggested ways and NOTHING works.

[Jagluv]

I understand so flustered! Not buying another until I see which direction Google takes with Fitbit. I have thought this might be a Google issue... 

[Hotzafira]

Exactly what has happened to me and I have also done all the same things but still getting fail reset message, grrrrr defo something happened with all these versa going down

[katytaters]

I am beyond frustrated! I am having the exact same issue. Help center was no help. They more or less suggested I buy another fitbit at a discount. I'm done. After 3 fitbits I will be looking elsewhere!

[Marcelle_h]

His problem is that it won’t reset.

[Rhaymund]

Hi.  I'm now having the exact same issue. I have tried the fix suggested several times with absolutely no effect.  I still have the data not cleared message and can't get passed that screen.  No help or support available it seems.  And no admission that this is a complete product failure.