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Versa 2 frozen with a white Fitbit logo.

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‎01-26-2021 10:23 - last edited on ‎01-26-2021 15:36 by Fitbit Moderator

‎01-26-2021 10:23 - last edited on ‎01-26-2021 15:36 by Fitbit Moderator

I got my fitbit versa 2 about a week or two ago. It worked smoothly for the first week, but one day I wake up and want to see how I slept and it doesn't connect to my phone. I mess with it and keep trying to sync it and update its software because there's a new update for it. Well it will go through the whole update and everything but when the watch goes back to the home screen the app on my phone stays on a screen saying its installing, but it never leaves that screen and I have to force quit the app to get back to the homescreen. I rinsed and repeated this process even doing a factory  reset on the watch, impairing and recovering. It's always one of two roadblocks that I run into, either the watch refused to see the phone while trying to connect via bluetooth or my mobile hotspot. Or it will get past that and just never finish the update. But now a new contender has entered the gauntlet! As I'm trying to connect my phone and watch together my watch showed a screen that is completely black except for a white version of the Fitbit logo. I've held the side button did nothing, rapidly pressed that button nothing, tried to reconnect it to wifi and it changed to a blue wifi signal but that didnt last long. I even decided to disconnect the watch as a last ditch effort for something. And it's still frozen on a white logo. So if anyone has any idea as to what I can do about this watch not syncing or white screen it would be helpful. And I'll update this post if anything new happens.

 

Moderator Edit: Clarified subject

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‎01-26-2021 15:35

‎01-26-2021 15:35

Hi @Mars04, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Because your Versa 2 issue wasn't solved despite trying some troubleshooting steps, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance with them.

 

I'll be around if you need anything else.

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