Versa 2- fuzzy green

[swti28]

screen on my versa 2 has gone a fuzzy green

Moderator edit:  updated subject for clarity

[Guy_]

Hi @swti28 - unfortunately that is not a good sign but first try restarting it by holding the button for 10 seconds till it vibrates and the logo appears. It may still be fuzzy in which case if it is still under warranty get it replaced.

[swti28]

havent got the receipt

[JuanFitbit]

@Guy_ , Thank you for your help. 

@swti28 , A warm welcome to the Community! Thank you for your message and efforts. 

Did you see the Logo when restarting the Versa 2?
Have you tried changing the clock face? How do I change the clock face on my Fitbit device?

Even if you don have a receipt at hand, give our team a call or chat with them. They can see what they can do for you without it.
Here are our contact options 

[clarktroyrhonda]

My Versa 2 is doing the same thing and I have tried changing the clock face as well as resetting many times. Unfortunately I have had my Versa for almost 2 years. To bad it didn't last longer. Most likely look at another brand. Not willing to spend almost $200  for something that will need to replaced in less than two yesrs. 

[clarktroyrhonda]

Sorry probably closer to 3 years

[swti28]

what do you mean closet to 3 years ?

[clarktroyrhonda]

I have had my Versa 2 for closer to 3 years 

[swti28]

Dont understand why this is relevant to me ?? i bought mine in August last
year and its broken

[clarktroyrhonda]

I was trying to reply to the moderator.  Sorry 

[JuanFitbit]

@clarktroyrhonda @swti28 , Thank you for your messages and replies. In your cases, the next step would be to contact Support, if you haven't done so. 

They'll be more than glad to provide further assistance. 
Via chat or calling is mostly faster. Here are our contact options 
 If you still cannot find the receipt, just let our team know, so that they can look and verify what else do they need from you .