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Versa 2 gets stuck on the watch screen

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‎05-10-2020 10:57 - last edited on ‎07-09-2020 07:26 by Fitbit Moderator

‎05-10-2020 10:57 - last edited on ‎07-09-2020 07:26 by Fitbit Moderator

My Versa 2 will be stuck on the watch screen every morning, not allowing me to swipe. It is tracking and telling the time correctly, but if I try to swipe or tap the screen, nothing happens. I have to restart it to get it to allow me to swipe. I have factory reset it, taken off all clock faces not by Fitbit, and even taken off apps. I do have it set for Do Not Disturb from 9:00pm-6:30am every day. I do the restart well after 6:30am.

 

 

Moderator edit: updated subject for clarity

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‎07-09-2020 07:25 - last edited on ‎08-26-2024 03:28 by Fitbit Moderator

‎07-09-2020 07:25 - last edited on ‎08-26-2024 03:28 by Fitbit Moderator

Hi @tawhoney, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 gets stuck on the main screen and you need to restart it constantly. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know how the factory reset was performed.

In the meantime, make sure that your Versa 2 has the most recent firmware version. Please follow the steps listed in this help article in order to learn how to update the firmware of your Fitbit device.

Keep me posted on the outcome.

JuanJo | Community Moderator

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