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Versa 2 getting stuck on screens and button is also not working

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‎08-17-2020 13:47 - last edited on ‎08-18-2020 13:29 by Fitbit Moderator

‎08-17-2020 13:47 - last edited on ‎08-18-2020 13:29 by Fitbit Moderator

Hi.  If I go in to different apps suck as exercise it works but I can't exit. Same has happened when going to use Fitbit pay.  

The button doesn't allow me to exit and holding the button in does nothing.  Seems to come out of the loop if I get a new notification and I open it. Then the buttons etc work again till it gets stuck again

 

 

Moderator Edit: Clarified subject

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‎08-18-2020 13:32 - edited ‎06-21-2024 06:51

‎08-18-2020 13:32 - edited ‎06-21-2024 06:51

Hi there @Edgardave2011, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's recent behavior. I'm here to help you! 

I've seen that you contacted our Support Team after posting here to report about this issue and they helped you to get back on track. I'm glad to hear about your replacement!

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a nice day! 

Maria | Community Moderator, Fitbit


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