Versa 2 goal celebration not happening (2 people)

[jpmcdonough]

My wife and I each have a Versa 2. Hers is a couple of months older than mine. Neither of us has ever seen a goal celebration for 10,000 steps. What are we doing wrong?

[LiliyaFitbit]

Hi @jpmcdonough, it's nice to see you again in our Community Forums.

I appreciate your participation in the Forums and sharing that both you and your wife don't see a goal celebration for 10,000 steps on your Versa 2 devices. I recommend confirming that your daily activity goals are set properly: How do I set or change my Fitbit goals? and your devices are syncing. 

If the issue persists, I recommend restarting the watch by following the steps form this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

[jpmcdonough]

Restarting the Versa 2 seems to hav solved the problem of no goal celebration. I watched it today as I reached 10,000 steps, and it did a little display. It did not vibrate though, so unless I was looking I would never have known. Is it supposed to vibrate? Charge 2 and Charge 3 HR both vibrated when reaching the step goal.

[LiliyaFitbit · Accepted solution]

Hi @jpmcdonough, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear you were able to see a goal celebration after you restarted the watch and reached your daily goal. When you reach your goal, your watch should vibrate and show a celebration. I recommend checking if you're not in "Do Not Disturb" mode. For more information, please see here. 

You can also test your device’s vibration motor by following the instructions from this help article: Why didn't my Fitbit device alert me?

Keep me posted on the outcome. 

[jpmcdonough]

"Do not disturb" was the culprit. Both my and my wife's Versa 2's are vibrating at 10,000 steps as expected. 

[LiliyaFitbit]

Hi @jpmcdonough, thank you for your reply.

I am glad to hear the issue was resolved. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!