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Versa 2 goes to sleep/shuts down

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‎02-23-2022 05:24 - last edited on ‎03-01-2022 18:08 by Fitbit Moderator

‎02-23-2022 05:24 - last edited on ‎03-01-2022 18:08 by Fitbit Moderator

Please help!

 

Over the past couple days, my Versa 2 has been having issues with seeming to go to sleep or shutting down. It's been working with no issues until it started behaving like this; Also, sometimes when the Fitbit itself seems to be working fine, heart rate monitor isn't operating (no green light).

 

I can't seem to pinpoint why it's acting up.all of a sudden. I've changed my clock face, and even removed a couple of the extra ones I had installed. I also shut it down and restarted on the Fitbit itself; everything short of a factory reset, which may be my next step.

 

Does anybody have any ideas or has anyone else encountered this? I want my reliable Fitbit back!

 

Moderator edit: updated subject for clarity

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‎03-01-2022 18:07

‎03-01-2022 18:07

Welcome to the Fitbit Community, @Jcblackbear.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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