help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 got frozen during my run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2022 18:53 - last edited on ‎09-08-2022 12:50 by Fitbit Moderator

‎09-07-2022 18:53 - last edited on ‎09-08-2022 12:50 by Fitbit Moderator

Watch froze, black screen, hr lights still flashing. Had to stop my run to get watch restarted

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-08-2022 12:52 - edited ‎07-14-2023 03:42

‎09-08-2022 12:52 - edited ‎07-14-2023 03:42

Hi there, @OtherCornelius. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Is this the first time your Fitbit device behaves that way? If so, the restart you performed should help. 

We are not sure what might have caused this, but we would expect this to be a one glitch and I would ask you to keep an eye on your watch, and in the case this happens again, please let me know and I will be glad to further investigate. 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes