Versa 2 green screen and unable to sync

[MattCope26]

Hi there,

My Versa 2 has just brought up a full green screen with lines running through it. Unable to get it to sync within the app to attempt a watch face change. The heart rate lights aren’t flashing either. Have also attempted connecting to charger to see if will clear with no luck.

Tried multiple times to reset with button but even with holding button for over 1 minute nothing seems to work.

Please help as it’s very frustrating and I didn’t do anything in terms of knocks or damage to cause this. It seems like it is irreparable to me which is frustrating as I thought the lifespan of these watches should be more than just a couple years!! 

[AndreaFitbit]

Welcome to the Fitbit Community, @MattCope26. I'm sorry to hear your Versa 2 is not working properly and thank you for mentioning all the steps you have followed in order to correct this.

I appreciate your feedback and comments and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.