Two days ago my Fitbit Versa 2's screen went black. I assumed it had just died so I let it charge for the day. After the day was up, I went to put on my watch to find the screen still black. I attempted a hard reset, but nothing came up.
After troubleshooting in so many different ways, I contacted customer service. After a long series of "try this" I was instructed to send in my device and wait 5-7 business days for a new device. Not happy I'll be without my $200 watch for 2 weeks, but its out of my control.
Since I'm waiting till Monday to send off my watch, I decided to see if my computer would help my Fitbit only to find that it makes a connecting sound, but after 15 seconds it disconnects and reconnects. It continues to do this on my computer in an endless loop. At this point, I can only assume its a hardware issue.
I got my Versa 2 in May of this year after my Fitbit Versa's screen had fallen off. (Had the Versa for 3 years and it broke after my extended warranty ended.)
I've always had issues with Fitbit products in the past and always get an extended warranty, but its sad how quickly the products are failing on customers.
Overall, just looking to share my story in case anyone else runs into the same issues.
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