Versa 2 has a blank screen and won't set up

[Zobs]

I have a Versa 2 and the screen is blank.  The heart rate monitor LED is on and flashes.  I've read on this forum that a reset might fix the issue but this has not been the case for me.

The watch is 7 months old. 

Moderator edit: subject for clarity 

[Zobs]

Having reset the watch by holding the button in for 10 seconds I'm now being prompted to setup a device in the Fitbit app.  This requires me to enter 4 digits as shown on my watch.  With the Versa 2 screen blank, this step isn't possible.  Utterly bamboozled!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zobs.

I am sorry to hear your Versa 2 screen is blank and you're unable to pair it to your Fitbit account. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Zobs]

The final communication I received on the 28th November from Marie T.O and the Fitbit Team stated "To continue with the process we would need to know your current country of residence and the store where you purchased the device so we can move forward".  Can I ask just how far forward things have moved since my reply answering those questions?

In the meantime, I have cancelled my premium membership but I look forward to joining again once the blank screen is fixed.

[LiliyaFitbit]

Thank you for the update, @Zobs.

I appreciate the additional details, I understand how you're feeling and would encourage you to keep the communication via email, our Support team will continue assisting you on this matter. 

I'll be around. 

[Zobs]

The support team did indeed contact me and were very helpful.  Thank you.

[LiliyaFitbit]

Thank you for your reply, @Zobs.

I am glad to hear that our Support team took care of your case. Thank you for your time and feedback, I hope you continue enjoying the Fitbit experience.

Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!