08-05-2020
06:40
- last edited on
08-06-2020
13:16
by
MarreFitbit
08-05-2020
06:40
- last edited on
08-06-2020
13:16
by
MarreFitbit
Don't know how to post a picture here or if you even can do that.
But here's a picture of my screen that I took from my phone.
https://gyazo.com/827ea11d15e27133731dfb1c2e2151bd
Is the green dot a dead pixel or something else?
I got it today and thought I might aswell check here before going back to the store!
Moderator Edit: Clarified subject
08-06-2020 13:21 - edited 04-29-2024 09:53
08-06-2020 13:21 - edited 04-29-2024 09:53
Hi there @Zer0x, welcome to the Community Forums. Thanks for the details provided in your post about the green dot on your Versa 2's screen and for trying to add a photo of it.
Currently, I'm not to see that picture, but I'd suggest if you haven't done so yet to restart your watch by following the steps provided here: How do I restart my Fitbit device?
If the restart doesn't work, please let me know and you can add your photo once again by following the steps provided here.
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08-07-2020 08:03 - edited 08-07-2020 08:04
08-07-2020 08:03 - edited 08-07-2020 08:04
08-07-2020 09:07 - edited 04-29-2024 09:53
08-07-2020 09:07 - edited 04-29-2024 09:53
Hi there @Zer0x. I appreciate for trying the restart I suggested and for the photo attached.
I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.
We hope your issue is solved soon.
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01-09-2021 19:05
01-09-2021 19:05
This is happening to me it went from green and two days later it turned to yellow... I’ve restarted and done all that fun stuff and nothing will get it to go away my name is Christiana and my phone number is (573) 430-6374