help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 has a green screen and won't turn off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-16-2021 06:11 - last edited on ‎05-17-2021 13:25 by

‎05-16-2021 06:11 - last edited on ‎05-17-2021 13:25 by

My screen is green with faded characters. I cannot turn off the watch no matter how long I hold the button. Turns black and then green screen again

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎05-17-2021 13:23

‎05-17-2021 13:23

Welcome to the Fitbit Community, @Ali397.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes