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Versa 2 has a green screen

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‎06-06-2022 09:39 - last edited on ‎06-10-2022 18:49 by Fitbit Moderator

‎06-06-2022 09:39 - last edited on ‎06-10-2022 18:49 by Fitbit Moderator

The green screen seems to be a common problem that happens just out of warranty. I was told I would receive an email with my options. LOL what options, the only option is to buy another Fitbit. I have bought many Fitbits for myself, family and friends. I am disappointed in the customer service as this green screen is a problem for many people. Thank you. I hope you are able to fix the green screen problem or give customers real options in the future.

 

Moderator Edit: Clarified subject and updated label

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2 REPLIES 2

‎06-10-2022 10:47

‎06-10-2022 10:47

Hi @mefit2  you posted in the Dashboard area and not in the area for your specific device. Which one do you have? Fitbit does read posts, but as this is the community forum, it's more member based. I have asked a Fitbit Moderator to stop by, but normally once you've been given options from customer support, you've received your answer.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-10-2022 18:54

In response to Odyssey13

‎06-10-2022 18:54

Hi there, @mefit2. @Odyssey13 Thanks for the heads up, as well as your help.

 

@mefit2 Thanks for the details provided, and your efforts while contacting our Support team. I'm sorry you've gone through this experience with your Versa 2. Our team constantly works to improve our devices, and it's the feedback shared by our members our motivation to make this happen.

 

While I don't have access to your case, my best advice is to keep an open communication with them to receive more details about their resolution. I'll also forward your post so they can be aware of it. Once again, thanks for your feedback and rest assured it won't go unnoticed.

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