Versa 2 has a line on display

[BJCUK]

I have not changed the clock face on my Versa 2, but today I have a white line of light on the left hand side of the watch face, the time remains on all the time and the additional information on the right hand side comes and goes.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @BJCUK, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To fix the display issue of your Versa 2, I recommend you to restart your device following the next steps:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if further assistance is needed.

[BJCUK]

Hi @RicardoFitbit

Thank you for your guidance, as always. 

I had already tried that with my Versa 2; as it was the same guidance I was given with my previous Fitbits but the bright white light bar that has suddenly appeared down the lefthand side of the screen, remains there.  Added to which it drains the battery.

I'm guessing that the screens do get corrupted?

[RicardoFitbit]

You're welcome @BJCUK, your reply is also appreciated.

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post, certainly, your Versa 2 display isn't working as the way it was designed. That being said and because my intention is the get you back on track as soon as possible with the display fixed, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[CristianP89]

hi there,

I have a similar problem described by the original poster. I tried restarting the device and changing the clock faces but the white line is still there.

here's a pic. I appreciate very much all the help I can get. Thank you very much!

[RicardoFitbit]

Welcome aboard @CristianP89, thanks for bringing this to my attention.

I'm sorry to know that you're experiencing the same issue but thank you for troubleshooting your device before posting. I've contacted our Customer Support team on your behalf as well, please keep an eye on your email because they'll send you information to get you back on track as prompt as possible.

Don't hesitate to ask me any additional questions you may have in the meantime they get in touch with you. 

[Cyclechic99]

Hi @RicardoFitbit! I’m having the same issue. I tried restarting twice but the light bar will not go away. Can you help?  Thanks in advance!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cyclechic99.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. Since you've tried already restarting your device, I recommend switching to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Hope this helps. 

[pchuohou]

Hi, I have the same problem.  I've tried a soft boot, turned my Versa off & on, changed the clock face and the light bar is still there.

[LiliyaFitbit]

Welcome to the Fitbit Community, @pchuohou.

I am sorry that you are going through the same situation. Thank you for your efforts to resolve this. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

See you around.

[AmberBel]

Same issue, after the last update. Do better Fitbit

[LiliyaFitbit]

It’s good to see you in the community, @AmberBel.

I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your feedback. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

See you around.

[BJCUK]

Hi

I was never able to resolve the problem, so I eventually gave up with my Versa 2.  Sad but every Fitbit I have bought has ended up with a screen problem.  Hope you do get it resolved.

[LiliyaFitbit]

Thank you for your reply, @BJCUK.

I am sorry to hear about your experience. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I hope you continue enjoying the Fitbit experience without any issues and working on your goals. 

See you around.

[Greensage]

I'm having the same issue as well. I have reset  and shutdown and still have the white light.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Greensage.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

[Lvandorf]

I have the same thing happening to mine, contacted customer service and was given a discount on a new product. I think that the discount is great but the fact that I have only had my versa 2 for 18 months is a bit concerning for spending yet another$200.00 dollar's on another Fitbit.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lvandorf.

Thank you for joining the thread and sharing your experience and feedback. I understand how you are feeling about this situation. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

[Greensage]

I have had mine for just a bit over 2 years as well and this is the second time I've had an issue with the FItbit. Not the same issue, but an issue none the less. I have decided to move on to another product.


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