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Versa 2 has been shutting off and now the face won't turn on at all

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‎03-20-2020 02:48

‎03-20-2020 02:48

I'm a single mom with limited income, so this was a big purchase for me, which I'm starting to regret... For a few weeks now, it has started shutting off and coming back on randomly. I charged it fully and this morning it is a black screen. Currently, my alarm is going off on the Fitbit, but the screen is black and it registers nothing so I can't shut it off. I was very sad to see so many other people have had similar issues that are not resolved... 

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‎03-20-2020 05:58

‎03-20-2020 05:58

Hi @momgaret - Have you tried re-starting your Versa 2? Often that will help. If it does not in your case, try syncing it then turn the V2 off (see below for instructions). Wait a few minutes, then turn it back on. Please let us know if this helps.  

 

0549A9D9-76E7-4A1D-B5D5-E9A4656F06FB.jpeg

(Do this from your Versa 2)

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