Versa 2 has developed a white line on the screen

[BillTacoma]

I have a Versa 2.Today after i charged it, it had a bright white line on the right hand side of the face. I tried to reset it and that didnt help. has anyone had any luck getting the white line to go away or is going through fit bit cust service for a replacement the only way. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BillTacoma. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart hasn't worked, I'd recommend trying to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[BillTacoma]

Hello,

I have tried that a few times and still the white line remains... 

thanks

Bill

[MarreFitbit]

@BillTacoma I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.