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Versa 2 has developed green lines on the screen

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‎03-04-2022 12:22 - last edited on ‎03-05-2022 10:20 by Fitbit Moderator

‎03-04-2022 12:22 - last edited on ‎03-05-2022 10:20 by Fitbit Moderator

Yesterday, I noticed my screen had a green background with green lines and then it shut off completely.  I tried charging, it turned back on for a second went to all green screen and then shutoff, again. At this time it will not come on at all.   I know the battery is fully charged.  Unfortunately, since the screen was not readable and my watch is no longer functioning I can’t do any of the processes I’ve seen recommended to be done. 

 

Moderator Edit: Clarified subject

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‎03-05-2022 10:21 - edited ‎12-22-2023 09:23

‎03-05-2022 10:21 - edited ‎12-22-2023 09:23

Hi there, @1blueyedsweetie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎03-05-2022 17:10

In response to MarreFitbit

‎03-05-2022 17:10

Thanks for answering. However, if my watch won’t power on how am I able change my clock face?  Doesn’t the app have to be able to communicate with the watch ? 

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