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Versa 2 has developed white lines on the screen

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‎08-14-2021 07:04 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

‎08-14-2021 07:04 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

Vertical lights won’t go away

 

Update: Tried troubleshooting it’s not disappearing 

 

Moderator Edit: Clarified subject

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‎08-14-2021 07:27 - edited ‎04-02-2024 11:09

‎08-14-2021 07:27 - edited ‎04-02-2024 11:09

Hi there, @Lammy131. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Before considering other options, please confirm that you've tried restarting your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-14-2021 07:27 - edited ‎04-02-2024 11:09

‎08-14-2021 07:27 - edited ‎04-02-2024 11:09

Hi there, @Lammy131. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Before considering other options, please confirm that you've tried restarting your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-08-2022 17:47

In response to MarreFitbit

‎08-08-2022 17:47

I've done both of the suggested things and the lines won't go away. This morning I only had 1 line and now there are 2. Changed clock faces multiple times and tried restarting multiple times. What's next?

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