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Versa 2 has developed white lines on the screen

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‎12-08-2020 06:47 - last edited on ‎12-08-2020 12:35 by Fitbit Moderator

‎12-08-2020 06:47 - last edited on ‎12-08-2020 12:35 by Fitbit Moderator

Hi,

I have been using versa2 quite well until last week. I see 3 bands of white lines on the display. Tried changing clock faces and restarted as well..I don't recollect a physical damage . Please suggest/ help

 

 

Moderator Edit: Clarified subject

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‎12-08-2020 12:37

‎12-08-2020 12:37

Hello there @VvKrish, welcome on board. I appreciate you have already tried to troubleshoot this situation before reaching us.

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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