help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 has developed white lines on the screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2021 19:34 - last edited on ‎03-22-2021 14:07 by Fitbit Moderator

‎03-21-2021 19:34 - last edited on ‎03-22-2021 14:07 by Fitbit Moderator

I love my fit bit. I charged it and when I picked it up it had white lines running down the side. Restarted it 6 times. I'm so sad I've only had it 1 year. Help!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-22-2021 14:30 - edited ‎03-22-2024 06:09

In response to Guy_

‎03-22-2021 14:30 - edited ‎03-22-2024 06:09

Hi there, @EleniSue. Welcome to the Community Forums. Thanks for troubleshooting the issue with Versa 2 before posting here. @Guy_ Thanks for your input. 

I've seen you reached out to our Customer Support regarding this issue and they have helped you since then. If you have any questions or concerns about the outcome of your case, please feel free to contact them back or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎03-22-2021 00:15

‎03-22-2021 00:15

One thing you can try once its started, if it will sync, is to change the clock face in the Fitbit App to Fitbit Wavefrom, this will ascertain if it is a clock face issue or watch issue.

Author | ch, passion for improvement.

Best Answer

‎03-22-2021 14:30 - edited ‎03-22-2024 06:09

In response to Guy_

‎03-22-2021 14:30 - edited ‎03-22-2024 06:09

Hi there, @EleniSue. Welcome to the Community Forums. Thanks for troubleshooting the issue with Versa 2 before posting here. @Guy_ Thanks for your input. 

I've seen you reached out to our Customer Support regarding this issue and they have helped you since then. If you have any questions or concerns about the outcome of your case, please feel free to contact them back or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer