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Versa 2 has developed white lines on the screen

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‎08-05-2021 04:50 - last edited on ‎08-05-2021 05:42 by Fitbit Moderator

‎08-05-2021 04:50 - last edited on ‎08-05-2021 05:42 by Fitbit Moderator

My screen was fine yesterday. But today I have lined that are running through. The screen is not cracked. Please help.

 

Moderator Edit: Clarified subject

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‎08-05-2021 05:43

‎08-05-2021 05:43

Hi there, @nora44889. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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5 REPLIES 5

‎08-05-2021 05:43

‎08-05-2021 05:43

Hi there, @nora44889. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-05-2021 18:39

In response to MarreFitbit

‎08-05-2021 18:39

Unfortunately changing the clock face made less lines, but did not fix the issue. And neither did restarting my watch.

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‎08-06-2021 05:37

In response to nora44889

‎08-06-2021 05:37

@nora44889 Thanks for following the tips and recommendations I've provided above.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-06-2021 07:57

In response to MarreFitbit

‎11-06-2021 07:57

I am also struggling with this issue. I have attempted to change the clock face and reset the device, but nothing has helped. 

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‎09-12-2022 11:04

In response to MarreFitbit

‎09-12-2022 11:04

I was having the same issue, sort of got it fixed, then it started struggling to charge. This morning my versa 2 died. It was around 90% left on the battery, it’s not tracking anything, it’s just dead and I’ve only had it since march. Can’t find my original post to add to it.

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