Versa 2 has developed white lines on the screen

[LynnSA]

Versa 2, white vertical line and phone inoperable after trying all resets and reloading app on phone. How do we resolve?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LynnSA. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the steps below (even when the screen is showing only the white lines or the Fitbit logo):

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LynnSA]

Cannot connect with the on-line help function. Just goes into a loop.

Please advise what other on-line comms available!

[LynnSA]

We have used the Fitbit Versa 2 for nearly two years. Then it dies???

[LynnSA]

How do we actually chat on-line. Does not seem to work!!