08-21-2023
15:38
- last edited on
08-24-2023
09:46
by
MarreFitbit
08-21-2023
15:38
- last edited on
08-24-2023
09:46
by
MarreFitbit
I have my Versa 2 since mid 2020… never ever had a problem but the last maybe two weeks the touch hasn’t been as responsive and there was on small vertical line on the right hand side, then about a week later it was another line beside it. The next morning it’s half of the screen. It then died.
It’s still working and responsive as I get my notifications etc through it but the lines look like damage but I’ve very careful , never bring it in water or anything even though it’s meant to be resistant to water anyways.
I’ve tried changing back the clock face and restarted it 4 times.
need help… I’m going on holidays in three days and wanted to bring it so bad!
Moderator Edit: Clarified subject
08-24-2023 09:48
08-24-2023 09:48
Hi there, @Sarah.d99. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling.
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
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