Versa 2 has developed white lines on the screen

[Bevj66]

I have a Versa 2 which is 2yrs 4 months old. It has recently developed screen problems.  It went dim to start with and restarting it helped for a day or so then it would dim again.  Now, about a week ago, it has started flickering white lines. 
I have tried restarting (countless times) manual syncing and changing the clock face but to no avail.

I am really disappointed that only 4 months out of warranty I’m having these issues. Please can you let me know if there’s anything else I can do to fix it?

many thanks

 Bev 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bevj66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still not working. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 2 and report that the screen has developed white lines, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.