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Versa 2 has frozen on logo screen after failed update attempt

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‎10-12-2020 20:39

‎10-12-2020 20:39

Hello!

 

I recently tried to update the software for my Fitbit Versa2 and the device froze mid update I believe. It has since shut itself down and then came back on but won’t progress further than the logo screen! I have tried hard resetting a dozen times, i removed the device to then try and search it again to no avail.

 

I really need this working as it tracks all of my training! 

can anyone help?

 

thank you!

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‎10-12-2020 20:55 - edited ‎10-12-2020 20:57

‎10-12-2020 20:55 - edited ‎10-12-2020 20:57

I'd call support as they were very responsive to my situation.  If you're still under warranty they will more than likely issue you a return label and once received will mail you back a new Versa 2 "kit" as was described to me when I called them a couple weeks ago.  If not under warranty they'll likely offer you a percentage off on a replacement for the same model.

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