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Versa 2 has lines on screen and won't swipe

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‎07-24-2021 15:19 - last edited on ‎07-25-2021 11:31 by

‎07-24-2021 15:19 - last edited on ‎07-25-2021 11:31 by

A couple of weeks ago, suddenly my Versa 2 Fitbit will no longer swipe. I tried to reset and I tried all the tricks. Nothing Works. 

 

Ok. I managed to live with that. Today, several lines popped up on my device even though there has been no damage to the unit. After trying to reset the device, about 100 more lines popped up on the screen rendering my screen completely useless. Crazy. 

 

This is most unfortunate as I paid more than $200 for this device and have been a long time Fitbit user. My last device never had a single problem. 

 

Fitbit makes it VERY hard to find the section on the website to tell you about the warranty information. Also, this device was purchased while I was out of state at a Target retail store. 

 

How in the world am I supposed to fix this issue? It was purchase October of 2020.

 

FITBIT NEEDS TO REPLACE THIS VERSA 2! I need to know how to get this accomplished ASAP. I am not the only one who has had this issue. I paid more $ for this Versa 2 than I did my smartphone which only cost $170 and it has lasted me 3 years with no problem. 

 

NEED HELP ASAP

 

 

Moderator edit: subject for clarity 

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‎07-25-2021 12:22

‎07-25-2021 12:22

Welcome to the Fitbit Community, @Spakasion.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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