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Versa 2 has lines on screen

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‎01-16-2021 03:30 - last edited on ‎01-17-2021 12:50 by

‎01-16-2021 03:30 - last edited on ‎01-17-2021 12:50 by

Hi, I woke up this morning and my fitbit is glitching (black and white lines going up and down the screen), it is still connected to my fit bit app I just can’t work the screen. I’m really upset as my last one broke in October and I got sent a new one and now this one is glitching 😞 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎01-16-2021 03:58

‎01-16-2021 03:58

Mine is doing the same! I just bought it yesterday! I am wondering if it has to do with the system update. 

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‎01-16-2021 04:03

In response to MonicaEsque

‎01-16-2021 04:03

Hopefully someone gets back to us soon! 

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‎01-17-2021 12:55

In response to Isabellacash1

‎01-17-2021 12:55

Welcome to the Fitbit Community, @Isabellacash1 @MonicaEsque.

 

@Isabellacash1 Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Confirm your watch is updated to the latest version: How do I update my Fitbit device?
  2. Restart the device: How do I restart my Fitbit device?
  3. Change a clock face: How do I change the clock face on my Fitbit device?

@MonicaEsque I am sorry that you are going through the same situation. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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