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Versa 2 has stopped tracking my sleep data

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‎05-08-2020 01:56 - last edited on ‎05-21-2020 07:12 by Fitbit Moderator

‎05-08-2020 01:56 - last edited on ‎05-21-2020 07:12 by Fitbit Moderator

I got this watch 4 days ago. On the first night of wearing the watch to sleep, it tracked my sleep information, my sleeping stages, and gave me a sleep score. However, the past two nights that I have worn the watch to bed, it has tracked my amount of sleep but it has not given me any information on the sleep stages or a sleep score. What can i do to fix this? Any help?

 

 

Moderator edit: updated subject for clarity

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23 REPLIES 23

‎06-29-2020 16:53

In response to Paul65

‎06-29-2020 16:53

They didn't honor my warranty and only offered 25%off a new device, BUT
only off the original price not their sale price... So in effect they
offered me NOTHING!!!!

Roxanne
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‎06-29-2020 17:02

In response to RoxMes

‎06-29-2020 17:02

That's not right they should honor the warranty. They're sending me a new one suposidely

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‎05-08-2021 22:51

In response to MarreFitbit

‎05-08-2021 22:51

I'm having exact same issue. Super annoying- stopped about Mar 19.  No data since. Did a restart.  Changed sensitivity.   This is basic functionality and I haven't gotten anywhere with getting it fixed. 

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‎05-08-2021 22:53

In response to Paul65

‎05-08-2021 22:53

Agree, I'm thinking about switching too.  Paid a lot of money over the years..

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