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Versa 2 has suddenly stopped counting calories

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‎12-01-2023 02:45

‎12-01-2023 02:45

Since yesterday my Versa has stopped recording exercise and calories burned are barely increasing. Normally 800 by now but struggling to reach 500 today. Same exercise regime as usual. Steps counted seems to be working ok. 
Can anyone help please. 

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4 REPLIES 4

‎12-01-2023 06:07

‎12-01-2023 06:07

Check your weight looks reasonable.

Is it recording your heart rate?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-01-2023 06:17

In response to JohnnyRow

‎12-01-2023 06:17

Weight is correct but yes, it has stopped recording heart rate.

Do you know how to resolve this please?
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‎12-01-2023 06:39

In response to GSM200

‎12-01-2023 06:39

In Settings, there is an option to turn Heart Rate on or off.  That's the only place I know of.

JohnnyRow_0-1701441526177.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-01-2023 07:52

In response to JohnnyRow

‎12-01-2023 07:52

Thanks, I think I have solved the issue for the moment with the sync and reset process. 

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