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Versa 2 hasn’t synced in three days

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‎10-13-2021 13:42 - last edited on ‎10-13-2021 14:36 by Fitbit Moderator

‎10-13-2021 13:42 - last edited on ‎10-13-2021 14:36 by Fitbit Moderator

Versa 2 has not sync’d in 3 days, does not record anything.  No error no message.  Versa is charged

 

 

Moderator Edit: Clarified subject

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‎10-13-2021 14:52

‎10-13-2021 14:52

Hi there @BB401. 

 

Thanks for the detailed information shared. If you haven't done so, I suggest trying the following:

 

1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.

2. Turn off Bluetooth

3. Restart Versa 2. For more information, see How do I restart my Fitbit device?

4. Turn on Bluetooth  

5. Open the Fitbit app and force your device. Press and hold on the screen and pull down.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

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Best Answer
1 REPLY 1

‎10-13-2021 14:52

‎10-13-2021 14:52

Hi there @BB401. 

 

Thanks for the detailed information shared. If you haven't done so, I suggest trying the following:

 

1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.

2. Turn off Bluetooth

3. Restart Versa 2. For more information, see How do I restart my Fitbit device?

4. Turn on Bluetooth  

5. Open the Fitbit app and force your device. Press and hold on the screen and pull down.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer