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Versa 2 hear-rate is no longer working

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‎08-11-2021 09:36 - last edited on ‎08-11-2021 14:10 by Fitbit Moderator

‎08-11-2021 09:36 - last edited on ‎08-11-2021 14:10 by Fitbit Moderator

My fitbit no longer records heart rate; I have cleaned as recommended, turned HR off/on, saved, restarted, synced and even rebooted to default.  Nothing seems to work.  I really love my fitbit and all else works fine.  Please help...I can't get Zone minutes without Heart Rate.

Thank you in advance.

 

Moderator edit: updated subject for clarity

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‎08-11-2021 14:08

‎08-11-2021 14:08

Welcome to the Fitbit Community, @Rez38.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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