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Versa 2 heart monitor no longer working

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‎02-24-2022 19:07 - last edited on ‎03-09-2022 08:59 by Fitbit Moderator

‎02-24-2022 19:07 - last edited on ‎03-09-2022 08:59 by Fitbit Moderator

Hello everyone, awhile back my heart monitor on my Versa 2 stopped working. Everything else is as normal. I have tried everything, including deleting the watch from my phone and re adding it. No luck. Anyone else have any ideas or experience similar issues. 
Here’s my biggest issue, this is the 4th watch I’ve had either stop working or develop issues with in the last 5-6 years. I don’t want to keep replacing a watch each year and half or so. 
any help is appreciated!

 Thank you,

 Corey

 

 

Moderator edit: updated subject for clarity. 

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4 REPLIES 4

‎02-24-2022 20:02

‎02-24-2022 20:02

"Heart Rate" is an option to toggle on/off in Settings.  Have you checked that?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-08-2022 07:56

In response to JohnnyRow

‎03-08-2022 07:56

I have. I have tried everything I could find in 3-4 days of online research. I’m just extremely frustrated that I now have to buy another watch only to have it last 14-18 months. 

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‎03-08-2022 08:10

In response to C0rey13

‎03-08-2022 08:10

"Everything else normal" makes me wonder if heart rate is really not working, or perhaps just not displaying where you are looking.  Are you getting sleep stages and scores? They rely on heart rate.  Are you getting Active Zone Minutes, which rely on heart rate?

Does heart rate not show only on clock face, or also not anywhere on phone app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-09-2022 09:03 - last edited on ‎05-28-2024 06:10 by Fitbit Moderator

In response to JohnnyRow

‎03-09-2022 09:03 - last edited on ‎05-28-2024 06:10 by Fitbit Moderator

Welcome to the Fitbit Community, @C0rey13. I'm sorry to hear your Versa heart monitor is no longer working and thank you for mentioning the steps you have followed in order to fix this.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for your assistance @JohnnyRow.

Andrea | Community Moderator, Fitbitp>

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