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Versa 2 heart rate after update is inaccurate

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‎02-10-2020 07:56 - last edited on ‎02-22-2020 06:38 by Fitbit Moderator

‎02-10-2020 07:56 - last edited on ‎02-22-2020 06:38 by Fitbit Moderator

Before update it was very precise during the exercises but after the update i started to see that HR is not accurate,not all the time but many times show lower hr or higher then it really is.And it starting to happen in middle of the workout,so should i restart it or any other tip?During the day time with regular activities it is precise,but when i chose weightlifting mode and start exercise it start to be inaccurate...

 

 

Moderator edit: format

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‎02-22-2020 06:38

‎02-22-2020 06:38

@Strahinja, I apologize for the delayed response. However, regarding the heart rate inaccuracy that your Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via email.

 

In case the issue persists, reply to their last email so they can follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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