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Versa 2 heart rate and battery issues

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‎11-24-2019 17:15 - last edited on ‎11-29-2019 12:23 by Fitbit Moderator

‎11-24-2019 17:15 - last edited on ‎11-29-2019 12:23 by Fitbit Moderator

My Versa heart rate monitor isn't working. I've tried everything that I possibly could, including turning the monitor on/off, restarting, and even factory reset. The laser isn't working no matter what I do. I don't think my heart rate has been monitored since October. In addition to that, the battery life has started to decrease as well. I'll charge it to 100% and it will be dead the next day. It's less than a year old and I'm not impressed. 

 

 

Moderator edit: updated subject for clarity

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‎11-24-2019 22:44

‎11-24-2019 22:44

Hi @jrife  Hopefully it will be under warranty.  Contact Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

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