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Versa 2 heart rate and calories burned accuracy concern

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‎03-04-2021 07:46 - last edited on ‎03-09-2021 12:30 by Fitbit Moderator

‎03-04-2021 07:46 - last edited on ‎03-09-2021 12:30 by Fitbit Moderator

I started using my Versa 2 at the end of November. I have used the exercise app multiple times per week to track Bootcamps where I always burn 250-400 calories each workout with my heart rate well over 100bpm. After the update on 2/19, my heart rate has not shown to go over 100bpm and the max calories I've burned is 180. Did something change? I've restarted the watch and it has not helped.

 

Moderator Edit: Clarified subject

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‎03-09-2021 12:36 - last edited on ‎03-13-2025 08:24 by Fitbit Moderator

‎03-09-2021 12:36 - last edited on ‎03-13-2025 08:24 by Fitbit Moderator

Hi @SVega, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

  1. Were you wearing the Fitbit device particularly tight or loose?
  2. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

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‎03-09-2021 13:23

In response to RicardoFitbit

‎03-09-2021 13:23

Hi Ricardo! Thanks for replying. I am wearing my Fitbit correctly on my wrist. Nothing has changed besides, the update on 2/19 which has now caused it to not track my BPM or calories correctly. For example, last night I did 45m of cardio and my BPM average showed 88. Before the update, my cardio workouts got my average BPM to around 130.

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