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Versa 2 heart rate and oxygen saturation not working

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‎10-17-2021 11:58 - last edited on ‎10-21-2021 06:04 by

‎10-17-2021 11:58 - last edited on ‎10-21-2021 06:04 by

My HRT is not registering as of this morning.

My oxygen saturation works on some days and not others.

What is going on. I have contacted customer service. Not getting anywhere as each agent provides me with different and yet not helpful info.

 

 

Moderator edit: subject for clarity 

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‎10-21-2021 06:13 - last edited on ‎01-22-2024 04:32 by Fitbit Moderator

‎10-21-2021 06:13 - last edited on ‎01-22-2024 04:32 by Fitbit Moderator

It’s good to see you in the community, @Jskv4.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. Since you've been in touch with our Support team regarding this matter, please continue working with them since they have already all the details and special tools to continue assisting you. 

You can find more information about heart rate in What factors can affect my heart-rate reading on my Fitbit device? For more information about oxygen saturation, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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