Versa 2 heart rate and screen issues

[Melbitz]

After last update, I noticed that HR was working while sleeping, normal activities, but during my 1st exercise, HR was way low and fluctuating from 140 to 70 in seconds. 

After a few days, started having issues with the screen, not swiping up/down and to the sides, couldn't select things.  And today, I woke up and Fitbit apparently thinks I've been partying while sleeping, as I was in cardio most of the time. Now it's over counting, laying on the couch my HR is above 100, even 130, when it's normally around 70.
As it's 15 months old, Fitbit won't help at all, just told me to buy a new one. Used to love Fitbit, now really considering moving to Garmin.

And yes, I did all the troubleshooting, nothing worked. I was able to make the screen issue much better (now works sometimes) but with recommendations from other users, not the steps Support team recommended.

Support team used to be great, highly disappointed that Google doesn't care. It's crazy for them to expect you to buy a new unit, when they can't get their software to work. While would I spend a tone of money on the new device, if I can't trust it to last more than 15 months? And when Fitbit admits it's a know software issue but takes no responsibility? Yes, their chat people confirmed it's know issue on their side... 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Melbitz.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the time you spent trying to get them resolved.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

I noticed that your case was escalated to a higher department. Please keep an eye on your inbox over the next days. Our team should get in touch with you as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Melbitz]

I was told that since Friday, still waiting for an email...

[Melbitz]

It's been more than a week now, and still nothing. Fitbit is making it really hard for me to find a reason to stay, and not move to Garmin or Samsung. It's sad as a long time customer who used to love Fitbit and moved all my family to Fitbit devices. I guess it's time to switch everyone to a different brand, considering you guys no longer care about customers (which used to be one of your strongest points)

Moderator edit: all-caps

[EdsonFitbit]

Thank you for the update, @Melbitz.

In order to get information about your case please contact Customer Support. You can chat with them online or give them a call. Please click here to get connected.

I'm pretty sure that Customer Support will do their best to provide a high level of support.

[Melbitz]

Another week has passed and still no answers. On the chat, they just say they will ask for priority... 2 weeks! I didn't know this could keep getting worst!!!!