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Versa 2 heart rate and sleep tracking not working

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‎10-25-2020 19:49

‎10-25-2020 19:49

My versa 2 has stopped tracking my heart rate and sleep. I've tried to shut it down, and even did a factory reset. Light still not working or tracking. 

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‎10-26-2020 07:18

‎10-26-2020 07:18

Hi @Lfw89, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped tracking your heart rate and sleep. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎10-26-2020 11:07

In response to JuanJoFitbit

‎10-26-2020 11:07

Hi there! I am having the exact same issue and tried to reset mine as well. Any tips on how it got fixed?

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