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Versa 2 heart rate doesn’t match zone minutes

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‎10-20-2021 15:22 - last edited on ‎10-22-2021 16:13 by

‎10-20-2021 15:22 - last edited on ‎10-22-2021 16:13 by

Just got a new Versa 2 a week ago. Today I ran on the treadmill and my heart rate was tracked accurately. When I pull up my stats in the app, the graph for that workout shows orange and yellow all over. It notes my average HR for the workout was 146 and I reached a high of 170. Yet the corresponding Zone Minutes graph says the workout was 100% below zones. The tracker is contradicting itself. How can I fix this?  I’m concerned how it could throw off other stats like calorie burn. Thanks! 

 

 

Moderator edit: subject for clarity 

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‎10-22-2021 10:44

‎10-22-2021 10:44

Hello @SunsetRunner and welcome to the Help forum.  I think (hope) I have the answer for you.  The Versa 2 was released with active minutes.  A firmware update gave it active zone minutes.  Many users, including me, had one day of what you describe.  Everything was fine the next day.  It looked like a one and done display bug.  Please get back if the issue continues.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

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